Pricing
Customer diligence packages
Choose a managed-service package based on interview count, timing, customer sensitivity, and the level of investor-facing detail you need.
Packages start at $4,000 and include founder intake, customer interviews, and an investor-ready memo.
Packages
Packages
Compare packages by interview volume, turnaround, and the level of investor-facing detail needed for the diligence process.
| Package | Best for | Includes | Price |
|---|---|---|---|
| Fast-Turn Package | Teams that need quick first-pass customer proof | 2 customer interviews, short memo, target 5-business-day turnaround | $4,000 |
| Common starting pointReference Memo Package | Most active fundraising teams | 3 customer interviews, founder prep call, investor-ready summary memo | $5,000 |
| Investor Diligence Package | Teams needing broader coverage or more investor-facing detail | 4 customer interviews, summary memo, key quotes, risk flags, optional briefing call | $7,500 |
Final scope depends on timing, customer sensitivity, and account complexity.
Included in every package
Included in every package
Each package includes the operating layer needed to run customer diligence as a controlled process, not just a set of calls.
- founder intake
- account mapping discussion
- permission-aware reference planning
- outreach coordination guidance
- live customer interviews
- notes and synthesis
- investor-ready summary memo
- recommendations on when direct customer calls make sense
Common add-ons
Common add-ons
Use add-ons when the baseline package needs more interviews, faster timing, tighter handling, or extra deliverable polish.
| Add-on | Typical range |
|---|---|
| Additional interview | $500 to $1,000 |
| Rush timing | $1,000 or more |
| Regulated or enterprise-sensitive accounts | $1,000 to $2,500 |
| Custom branding | $500 to $1,500 |
Ranges vary with scheduling complexity, customer sensitivity, and the amount of coordination required.
Best fit
Best fit for
These packages are strongest for teams with a focused customer base and active investor diligence needs.
- B2B SaaS startups from Seed through Series B
- teams with 5 to 50 meaningful customers
- startups with one or more strategic lighthouse accounts
- companies raising from multiple firms at once
- startups in regulated or trust-sensitive sectors
Trust and handling
Built for sensitive customer situations
Pricing reflects the process control required to handle strategic accounts, reduce repeated outreach, and keep customer exposure staged.
More sensitive or multi-investor situations may need additional coordination beyond a basic reference-call workflow.
What this is
What this does and does not replace
Custiligence creates a controlled first layer of customer diligence: structured interviews, neutral synthesis, and a memo investors can review.
It is not meant to replace every direct customer conversation. Direct calls can still happen later for serious or final-stage diligence.
Common questions
Pricing FAQ
Questions
Will investors still want direct customer access?
Often, yes. The process helps structure the early diligence phase and reduce noise. Direct calls can still happen later when they are most useful.
Is this too filtered?
The process should feel neutral and operational. The goal is not to sanitize feedback. The goal is to create a more controlled and useful diligence layer.
How much founder time is required?
The founder role is concentrated around intake, account selection, context, and review. Custiligence handles the interview process and synthesis work.
Who usually pays?
Usually the startup, especially when protecting customer relationships and managing a live fundraising process.
Need a package recommendation?
Share your stage, timeline, and customer situation. We can help identify the right package and any add-ons before the process starts.