Plan with the founder
Understand the round, map suitable accounts, and identify permissions and sensitive relationships before customer outreach.
The team & approach
Startup expertise. Careful customer research.
Custiligence brings together a team with startup expertise to help founders navigate customer diligence during fundraising.
We focus on the work: understanding customer experience, protecting relationships, and making the findings useful to investors.
Why we're here
Good customer evidence takes care.
A live round puts pressure on a small set of important customer relationships. Repeated requests, scattered scheduling, and informal reference calls can make it harder to hear what customers actually think.
Our team handles the coordination, interviews, and synthesis that turn those conversations into a balanced written account. Founders contribute context and boundaries. Investors receive evidence they can examine and questions they can follow up on.
Our responsibilities
A clear role at each stage.
Listen to customers
Use structured questions to capture practical experience, including value, friction, gaps, and context.
Synthesize the evidence
Separate observations from interpretation. Bring together strengths, concerns, and the limits of the interview sample.
Make follow-up useful
Identify unresolved questions and the direct customer conversations that would add value at the next stage.
Our approach
The findings keep their nuance.
Founder input helps us understand the business and set reasonable access boundaries. It does not change the substance of customer feedback.
The memo is a first layer of diligence. Investors can use it to understand the evidence and decide where direct customer access is still needed.
See how the work comes together.
Explore an illustrative memo with customer evidence, strengths, risks, and follow-up questions.